Land a Work from Home Job as an Apple Advisor

If you've ever wanted to work for Apple Inc., now is your chance. The Californian company best known for its innovative products such as the iPhone, iPod, iPad, iMac, iTunes, Apple TV, and iOS operating system hires qualified men and women to work from home as Apple Advisors. Innovative and creative, Apple's long list of achievements include designing, developing, and selling electronics, online services, personal computers, and computer software. Being part of a company that has revolutionized the way people work and interacts with one another is truly exciting.

How Does AppleCare Work?

Apple hardware is backed by an optional service which includes technical support. In addition to receiving a limited warranty of one-year on the product, customers are given 90 days to use AppleCare as much as they need to. AppleCare products are supported by Apple experts who take care of issues in a single call.

Providing resolution to the problems that customers encounter is their main focus. The proof exists as to how successful Apple At-Home Advisors are because the company has won many awards thanks to the excellent service that reps provide. A customer satisfaction study by J.D. Powers is one of the many awards Apple received for several years.

AppleCare offers some home-based, customer service jobs. Apple At-Home Advisors work in virtual call center positions which include phone and chat. Their main role is to help customers with whatever issue they're experiencing.

Who is Apple At-Home Advisors?

Home-based positions with Apple Inc. gives Apple At-Home Advisors part-time or full-time employment options. They work through a call center instead of as independent contractors. The Advisors serve as the first point of contact for customers who have an issue with a product.

The men and women who work in this position provide technical support for a variety of Apple products including the iPad, iPod, iMac, MacBook, MacBook Pro, Apple TV, AirPort, and Mac Pro. Some Advisors are bilingual even though many positions do not require an employee to speak a second language. Languages represented by Apple At-Home Advisors include Spanish, French, German, Japanese, and Portuguese. Some employees that work-at-home do so temporarily while others find permanent positions that they work full-time.

Managerial positions do exist for At-Home Advisors. Individuals hired to fill these positions oversee a team of At-Home Advisors. The hours for the positions vary and students are given part-time positions while they go to school. The minimum to stay in the position is 16 hours of work per week.

Full-time positions are available for students during breaks. Non-students who work for the call center must work at least 20 hours a week. The hours are flexible but men and women should note that the demand for customer support increases during the holidays. Various shifts are offered during a 7-day schedule which means that Advisors are able to work nights or weekends depending on their needs.

Training for Advisors lasts four weeks and is full-time. Pair training is taught through a virtual environment. During this time, Advisors learn about troubleshooting Apple's many products, how to provide excellent customer support, which tools to use to get the job done right, and the processes that need to be carried out to complete each job satisfactorily.

Qualifications for the position include two years of experience for non-students in a technical troubleshooting filed. It can be in person or phone experience. Students and non-students should also be familiar with working with Apple products. The company loves passionate people who are driven enough to work independently.

Students who apply for the job must be enrolled at an Apple recruiting campus. They must have a cumulative GPA that is 2.77 or higher. All employees go through a background check before being offered a position as an Advisor.

Pay, Benefits, and Requirements

There are many benefits given to AppleCare advisors at the time of employment. Some of the most notable are competitive pay rates, an employee discount, and a benefits package. Hourly pay rates range from $10 to $16 an hour.

AppleCare Advisors are given a computer and headset to work with. Employees must have a room with a door to minimize noise, a dedicated telephone line, a chair that can be adjusted for sitting, and an internet connection that Apple approves that fits its required criteria.

Who Can Apply?

Residents of the United States are the first choice for this work-from-program. Recruits that live in Cork, Ireland, Toronto, Canada, and Sydney, Australia are also considered for at-home positions. College applicants must attend specific college campuses that participate in Apple's program.

Colleges that are applicable include:

  • California State
  • San Diego State
  • Arizona State
  • University of Arizona
  • Texas State
  • Texas A&M
  • Louisiana State
  • University of Utah
  • University of New Mexico
  • University of Oregon, Eugene
  • University of Florida, Gainesville
  • University of Georgia, Athens

How to Apply for the Job

At-Home positions fill quickly so it's important to apply right away. You can visit either the company's website or the Apple website corporate jobs database. Open positions can be accessed through the links provided.

To narrow the search for customer service positions only, enter "Customer Service and Support" into the database. It will populate a list of positions that fit that criterion. In order to apply, you'll need to sign up for a free AppleID using a valid email address.